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EFFECTIVE COMMUNICATION FOR TRUST DEVELOPMENT
GENERAL WELCOME MESSAGE
Video messages (3:48)
Introduction: Welcome to the Course
The use of soft skill of communication for trust development in Healthcare
THE Healthcare Experience (8:47)
Free PDF Book: Simple Tips to Developing a Productive Clinician-Patient Relationship
Amazon book reviews of Simple tips to Developing a Productive Clinician-Patient Relationship
MODULE 1: ANGRY CHARACTERISTICS IN HEALTHCARE
Scenario Dialogue: WHEN A PATIENT IS ANGRY (3:30)
When a Patient displays anger...these effective tips help to build trust (4:01)
MODULE 2: TALKATIVE CHARACTERISTICS IN HEALTHCARE
Scenario Dialogue: WHEN A PATIENT IS TALKATIVE (4:10)
When a Patient is talkative...these effective tips help to build trust (3:58)
MODULE 3: DEPENDENT CHARACTERISTICS IN HEALTHCARE
Scenario Dialogue: WHEN A PATIENT IS DEPENDENT (4:24)
When a patient has dependent characteristics...these tips help to build trust (3:49)
MODULE 4: SKEPTICAL/SUSPICIOUS CHARACTERISTICS IN HEALTHCARE
When a Patient is skeptical/suspicious....these effective tips help to build trust (6:02)
Author Podcast Interview
Moments of disappointment create chances for rediscovery... (20:41)
Short Blogs
Same image...different Perspectives
Are you a skeptical/suspicious patient?
It's NOT Cool Being A "Dr. MOM"
The Patient in Room 1B....Overcoming our fears/reservations to build trust
A 'More than Ever Before" moment
Teach online with
When a Patient displays anger...these effective tips help to build trust
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