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Patients often experience high levels of apprehension in the healthcare settings. Sometimes, such high anxiety levels manifest as various patient attitudes that could become a deterrent to trust development with the healthcare provider.
It is vital that healthcare providers refrain from using a one-size-fits-all communication approach for all patient encounters because people have different personalities and backgrounds and thus perceive and react differently to the same information presented to them.
The key for trust development is in the delivery method of information. To attain trust development through effective communication, the healthcare provider's communication style must be tailored to each patient’s personality, attitude and back ground.
There are strategic communication styles to help maintain positive patterns of interactions and build trust with patients who have dependent, suspicious, angry, talkative characteristics.
Also, effective interaction styles for more characteristics as opinionated, overwhelmed, impatient, defiance, adolescence, terminally ill, etc are found within lecture materials.
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Family Nurse Practitioner (RN, MSc, FNP) * Author * New York
Nonye Aghanya obtained a Master of Science degree as a family Nurse Practitioner from Pace University, New York and has worked in various healthcare settings. She currently works in retail clinic. She is the author of 2 books “Simple Tips to Developing A Productive Clinician-Patient Relationship” and “Principles For Overcoming Communication Anxiety and Improving Trust”. Featured courses which are based on findings from research study reports and on her book contents have received accreditation by the Nationally recognized accreditation agency ACCME to grant CME/CE credits to healthcare practitioners. She has maintained numerous interactions with diverse groups of individuals in the healthcare settings for close to 30 years. A Fellow of the American college of Healthcare Trustees, she is married and has 4 daughters.
FOOD FOR THOUGHT.....
One may think that education is expensive which may be true in some instances, but have you considered the detrimental cost of ignorance, intolerance, and reservations which if not addressed, could become generational.....
StartThe use of soft skill of communication for trust development in Healthcare
StartTHE Healthcare Experience (8:47)
StartFree PDF Book: Simple Tips to Developing a Productive Clinician-Patient Relationship
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