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COMMUNICATION IS LIFE. HEALTHCARE IS WHERE IT BEGINS
Introduction: Welcome to the Course
GENERAL WELCOME MESSAGE (2:15)
The use of soft skill of communication for trust development in Healthcare
THE Healthcare Experience (8:47)
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MODULE 1: ANGRY CHARACTERISTICS IN HEALTHCARE
Scenario Dialogue: WHEN A PATIENT IS ANGRY (3:30)
When a Patient displays anger...these effective tips help to build trust (4:01)
MODULE 1 QUIZ
MODULE 2: DEPENDENT CHARACTERISTICS IN HEALTHCARE
Scenario Dialogue: WHEN A PATIENT IS DEPENDENT (4:24)
When a patient has dependent characteristics...these tips help to build trust (3:49)
MODULE 2 QUIZ
MODULE 3: TALKATIVE CHARACTERISTICS IN HEALTHCARE
Scenario Dialogue: WHEN A PATIENT IS TALKATIVE (4:10)
When a Patient is talkative...these effective tips help to build trust (3:58)
MODULE 3 QUIZ
MODULE 4: SKEPTICAL/SUSPICIOUS CHARACTERISTICS IN HEALTHCARE
When a Patient is skeptical/suspicious....these effective tips help to build trust (6:02)
MODULE 4 QUIZ
How to Obtain Your CE Certificate
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How to Obtain Your CE Certificate
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