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Why is there an urgent need to improve communication skills in healthcare?
A study report from the Annals of Internal Medicine show an ever increasing cost of physician/provider's burnout to the healthcare system. (Approx. $4.6 billion in cost related to physician turn over and reduced clinical hours is attributed to burnout each year!)
Further NPR study report reveal that 56% of doctors say they do not have the time to be empathetic.
The soft skills of communication help convey interest, attentiveness, and compassion which are vital attributes for trust development between the healthcare provider and patient.
It helps to improve the quality of healthcare practice, creating a sense of value for the practitioner, which ultimately reduces the risk of burnout /turn over and overall cost of healthcare services.
Let's learn the tips for developing the skills on how to interact constructively and build a trusting environment with patients when different emotions as anxiety, fear, elation, mistrust, dependency, anger, etc. are encountered in the various healthcare settings.
Get the Free 5 minutes video on course objectives...(Access this below in the Class Curriculum section!)
Featured courses which are based on findings from research study reports and on her book contents have received accreditation by the Nationally recognized accreditation agency ACCME to grant CME/CE credits to healthcare practitioners!!
Family Nurse Practitioner (RN, MSc, FNP) * Author * New York
fears and anxieties can manifest as diverse patient behaviors and attitudes
which can create mistrust in the healthcare settings. Mission: create awareness
of the factors that contribute to this issue and more importantly, highlight
the solutions that can be implemented to help alleviate the problem of mistrust
in healthcare. MSc. degree as a FNP, Pace University NY, worked in various
healthcare settings for over 30 years, contact with patients of various
backgrounds, extensively studied patient behaviors. I’ve analyzed the effects
of various communication styles on behaviors that occur due to underlying
anxieties that patient display in the healthcare settings. Published various
resources (books/online master class): Improving communication patterns in
healthcare to help alleviate anxieties and improve a trusting environment.
Original, unique, and innovative content based on reviews of existing research
studies, numerous interactions with diverse groups of individuals in the
healthcare settings for over 30 years. A fellow of American College of
healthcare Trustees, I’m married, have four daughters.
FOOD FOR THOUGHT...
One may think that education is expensive which may be true in some instances, but have you considered the detrimental cost of ignorance, intolerance, and reservations which if not addressed, could become generational.....