Patients who display skeptical/suspicious characteristics in the healthcare setting

How the healthcare provider can interact effectively and build trust with a patient who is suspicious

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Although a difficult topic to discuss, this is a necessary discussion as it plays a major role in communication development or breakdown between the healthcare provider and patient.

There could exist the tendency for patient to erroneously base a healthcare providers knowledge solely on external factors as physical appearance, age, gender, race, religion, nationality etc...

Good news!!.....There are strategic engagement styles for trust development in this scenario.

Let's find out how.....

Learn the effective communication style to help build trust with patients who display suspicious characteristics.

Also included within lecture materials! : More unique interaction styles for other characteristics as opinionated, overwhelmed, impatient, defiance, terminally ill, adolescence, "Dr. Mom/Dad" etc.

A signed official Certificate is awarded on course completion.

Your Instructor

Nonye Aghanya
Nonye Aghanya

Family Nurse Practitioner (RN, MSc, FNP) * Author * New York

Nonye Aghanya obtained a Master of Science degree as a family Nurse Practitioner from Pace University, New York and has worked in various healthcare settings. She currently works in retail clinic. She is the author of 2 books “Simple Tips to Developing A Productive Clinician-Patient Relationship” and “Principles For Overcoming Communication Anxiety and Improving Trust”. Featured courses which are based on findings from research study reports and on her book contents have received accreditation by the Nationally recognized accreditation agency ACCME to grant CME/CE credits to healthcare practitioners. She has maintained numerous interactions with diverse groups of individuals in the healthcare settings for close to 30 years. A Fellow of the American college of Healthcare Trustees, she is married and has 4 daughters.


One may think that education is expensive which may be true in some instances, but have you considered the detrimental cost of ignorance, intolerance, and reservations which if not addressed, could become generational.....

Frequently Asked Questions

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