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Patients who display anger in the Healthcare setting

How the healthcare provider can interact effectively and build trust with a patient who displays anger

Enjoy unlimited access to this Premium published online course across any and all electronic devices!

 

Anger is not necessarily always a negative emotion. When harnessed properly, it is an emotion that can lead to honest, thoughtful conversations between the healthcare provider and patient.

Let's find out how....


Learn the effective communication style to help build trust with patients who display angry characteristics.


Also included within lecture materials! : More unique interaction styles for other characteristics as opinionated, overwhelmed, impatient, defiance, terminally ill, adolescence, "Dr. Mom/Dad" etc.


A signed official Certificate is awarded on course completion.


Your Instructor


Nonye Aghanya
Nonye Aghanya

Family Nurse Practitioner (RN, MSc, FNP) * Author * New York

Nonye Aghanya obtained a Master of Science degree as a family Nurse Practitioner from Pace University, New York and has worked in various healthcare settings. She currently works in retail clinic. She is the author of 2 books “Simple Tips to Developing A Productive Clinician-Patient Relationship” and “Principles For Overcoming Communication Anxiety and Improving Trust”. Featured courses which are based on findings from research study reports and on her book contents have received accreditation by the Nationally recognized accreditation agency ACCME to grant CME/CE credits to healthcare practitioners. She has maintained numerous interactions with diverse groups of individuals in the healthcare settings for close to 30 years. A Fellow of the American college of Healthcare Trustees, she is married and has 4 daughters.


FOOD FOR THOUGHT...


One may think that education is expensive which may be true in some instances, but have you considered the detrimental cost of ignorance, intolerance, and reservations which if not addressed, could become generational.....

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.

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